Returns

It is very important to us that you are completely happy with your Karst Jewellery items.

If you are not completely satisfied with your order you can return it within 28 days from the date of purchase. Simply email at customercare@karstjewellery.co.uk. Please make sure to quote your order number which you will have received via email when you placed your order and inform us whether you would like a refund or exchange.

For all orders made in October, November & December 2023 the returns period is extended 31st January 2024.

Please note that all earrings are non-returnable for reasons of hygiene and safety.

A prompt refund of the price of the goods will be issued once all the information referred to above is received and as long as your return has met the eligibility criteria. The payment method used for the original purchase will be credited with the price paid, excluding delivery charges. If there are any problems with your refund, a member of our customer care team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will need to arrange and pay for the return of the products to us.

When returning items you are strongly recommended to send the items using a method of postage that can be tracked, (e.g Royal Mail signed for) using the original or suitable package. We cannot accept responsibility for parcels lost or damaged in transit.

We will state on the product page if the item comes with supporting paperwork or certificates. If there is no mention, then please assume that we do not have any paperwork or certificates. We guarantee all items are authentic and genuine, and if for any reason you are unsatisfied we have a 100% return policy.

In the unlikely event that a piece looses the gemstone, we will repair this free of charge and cover the cost of postage during the 24-month warranty. Whilst this is highly unlikely, we want to provide you with the piece of mind.

For preowned items of jewellery, since all items sourced are pre-owned and pre-loved, there may be a few signs of wear. However, we will not list any items which are broken or obviously damaged. We carefully source only items in good condition, featuring all stones so you can buy in confidence.

Return Address

27 Hawkewood Road
Sunbury-on-Thames
TW16 6HL