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How can I find out when an item will be back in stock?
Can I exchange a gift that was purchased for me?
If we can locate the original order, we would be happy to exchange your item if unworn. We will require details of the person who originally ordered the item.
Promotions or discounts cannot be used in conjunction with any other offer and are not valid on any sale items.
All orders over £100 will receive the free delivery offer automatically, this can be used in conjunction with other offers.
Can I amend my order?
If you would like to amend or add to your order, please contact us within an hour of placing your order and we will be able to modify the order.
If you have received your dispatch email but it is before 3pm please call us on 0207 097 9350 and we will try our best to help you with amending your order.
Can I cancel my order?
If you would like to cancel your order, please call us on 0207 097 9350 and we will be able to cancel your order if it hasn’t already been dispatched.
If your order has been dispatched you can find out how to return your order here.
Please see our returns page to see further information about returning your item click here.
What do I do if I forget my password?
If you have forgotten your password, follow the ‘forgotten password’ link on the My Account page.
Follow the steps and we will send a link to the email address you have provided, which will enable you to reset your password.
How do I look after my jewellery?
We have a guide on how to properly care for your Karst Jewellery here.